ciro AI
Giving Time Back to Healthcare Recruiters & Clinicians
Company
Medical Solutions
Key Objectives
• Prioritize AI assistance surrounding FAQs
• Incorporate AI within existing product space
• Reduce recruiter and clinician back and forth
• Ensure AI platform can grow and evolve with future initiatives
My Role
I led cross-functional collaboration between design, product, and engineering teams to ensure seamless alignment on user needs and technical constraints, while driving scalable design solutions.
Challenges
Venturing into AI implementation despite limited prior knowledge.
Determining what UX patterns to leverage amid the novelty of this new technology.
Creating an intuitive user experience to ensure our AI solution is embraced over traditional recruiter assistance.
Highlights from our research journey
Strategic Insight
We prioritized a simple, scalable interface that required minimal training and focused on a familiar user experience. This approach ensured quick adoption while future-proofing the system for growth.
Early design explorations
Concept refinement
Our Solution
Intuitive Access: Prioritized easy access with a prominently placed tray button that opens a drawer, allowing users to engage with the chat without disrupting their current experience.
Streamlined Experience: Designed an overly simplified interface tailored for non-tech-savvy users, ensuring accessibility and ease of use.
User-Friendly Interface: Implemented an easy-to-use chat interface with a simplified UI, facilitating a smooth transition into the new space.
Future-Proof Design: Laid the groundwork for future iterations and functionality updates, ensuring scalability and ongoing user engagement.
Outcomes
A key metric was reducing recruiter back-and-forth. In just one month, our initial iteration saved recruiters 80 hours, enabling them to focus on more pressing tasks and making information more accessible to clinicians.
Impact
Clinicians noted that the simplified design not only improved efficiency but increased user confidence in adopting AI solutions.
My Key Learnings
AI is an exciting challenge and offers a wealth of new UX possibilities.
Sometimes it’s better to over simplify and let your users gain familiarity before offering more functionality.
AI should be leaned on to enhance the user experience, not over-shadow it.