ciro AI
Giving Time Back to Recruiters & Clinicians
The Problem
Our recruiters spend hours each week answering common clinician questions about our services. This time adds up, hindering recruiters from taking on more and limiting clinicians to recruiter availability.
Company
Medical Solutions
Project Type
AI Design
Feature Design
Branding
My Role
Design Lead
Industry
Healthcare
Key Objectives
• Prioritize AI assistance surrounding FAQs
• Incorporate AI within existing product space
• Reduce recruiter and clinician back and forth
• Ensure AI platform can grow and evolve with future initiatives
My Role
Lead designer, I championed user-centric innovation, refined visual solutions, and prioritized intuitive, user-friendly approaches for future growth.
Challenges
Venturing into AI implementation despite limited prior knowledge.
Determining what UX patterns to leverage amid the novelty of this new technology.
Creating an intuitive user experience to ensure our AI solution is embraced over traditional recruiter assistance.
Highlights from our research journey
Early design explorations
Concept refinement
Our Solution
A simplified experience for our traditionally non-tech-savvy user base eases their transition into this new space and paves the way for future iterations and functionality updates.
Outcomes
A key metric was reducing recruiter back-and-forth. In just one month, our initial iteration saved recruiters 80 hours, enabling them to focus on more pressing tasks and making information more accessible to clinicians.
My Key Learnings
AI is an exciting challenge and offers a wealth of new UX possibilities.
Sometimes it’s better to over simplify and let your users gain familiarity before offering more functionality.
AI should be leaned on to enhance the user experience, not over-shadow it.